You will receive a confirmation SMS 48 hours prior to your scheduled appointment. If you need to reschedule or cancel, you can reply to the SMS or call the clinic.

Please arrive at your scheduled appointment prepared for treatment. If you reschedule or cancel less than 24 hours before your appointment, the deposit or value of your treatment will be forfeited. If you fail to attend your appointment, the deposit or value of your treatment will be forfeited.

All our valued clients receive automatic access to our Loyalty Program.

As a member, you’ll have the ability to earn and redeem loyalty points in our clinics.

Earn one loyalty dollar for every $20 spent in clinic.

Don’t forget your loyalty points are always available via our The Skin Boutique app

Earning Points:

• Clients earn 1 loyalty dollar for every $20 spent in clinic on any treatment or product
• Earn 2 points when you book online
• Earn 50 points when you refer a new guest

Loyalty Point Rules:

• Loyalty points cannot be transferred to cash
• Loyalty points earned will reflect the paid value, not the recommended retail price (RRP)
• Loyalty points will be awarded at the time of purchase, not at the time of booking
• You can not use points on any Cosmetic Aesthetic treatments.

Please be certain of the services you are purchasing. Refunds cannot be offered for change of mind. Visit the Victoria Consumer Affairs website for details. Refunds cannot be offered if you are moving or your situation has changed.

Your treatment outcome is dependent upon many external factors outside our control. Given these external factors, we cannot guarantee individual results or the number of treatments required.

All treatment results are confirmed in writing during your consultation.

If you are unhappy with any aspect of the service you have received, please bring it to the immediate attention of your clinic’s management.