Cancellations, Expiries & Refunds

The Skin Boutique Cancellations

You will receive a confirmation SMS 48 hours prior to your scheduled appointment. If you need to reschedule or cancel, you can reply to this SMS or call the clinic.

Please arrive at your scheduled appointment prepared for treatment. If you reschedule or cancel less than 24 hours before your appointment, the deposit or value of your treatment will be forfeited. If you fail to attend your appointment, the deposit or value of your treatment will be forfeited.

The Skin Boutique Prepaid Treatment and Gift Card Expiries

All Prepaid Skin Treatments expire six months from date of purchase.

All Prepaid Laser Hair Removal Treatment Packages between one and six sessions expire 12 months from date of purchase. Prepaid Laser Hair Removal Treatment Packages between seven and ten sessions expire 18 months from date of purchase.

All Gift Cards expire 3 years from date of purchase.

The Skin Boutique Refunds

Please be certain of the services you are purchasing. Refunds cannot be offered for change of mind. Visit the Victoria Consumer Affairs website for details. Refunds cannot be offered if you are moving or your situation has changed.

Your treatment outcome is dependent upon many external factors outside our control. Given these external factors, we cannot guarantee individual results or the number of treatments required.

All treatment results are disclosed on this website and are confirmed in writing during your consultation.

If you are unhappy with any aspect of the service you have received, please bring it to the immediate attention of your clinic’s management.