Refund policy

Return Policy

1. Eligibility for Return: We are committed to ensuring your satisfaction with our products. Returns are accepted under the following conditions:

• Reaction-Based Returns: If you experience an adverse reaction to our product, you are eligible for a return. To process a return for this reason, please provide us with details of the reaction and any supporting documentation from a healthcare professional if applicable.

2. Return Process:

• Notification: Contact your nearest clinic within 2days of experiencing the reaction to initiate the return process. Provide your order number, a description of the reaction, and any relevant documentation/photographs.
• Return Instructions: We will provide you with detailed instructions on how to return the product. Ensure that the product is in its original packaging and condition when returning.
• Refund/Replacement: Once the returned product is received and verified, we will process a refund or replacement based on your preference.

3. Non-Eligibility for Return:

• Change of Mind: We do not accept returns or offer refunds for products if you change your mind or no longer wish to keep the product. Please make sure you are certain about your purchase before completing the transaction.

4. Contact Information: For any questions or to start the return process, please contact your nearest clinic or email info@theskinboutique.com.au

Thank you for your understanding and cooperation.